TERMS & CONDITIONS

General

We recommend using the latest devices and operating systems for uninterrupted viewing of our website www.berasplus.com. Should you encounter any irregularities while viewing our website, we recommended to switch to other devices that are on the latest updates and operating systems.

For mobile and tablet users, to scroll up or down through our website www.berasplus.com please ensure to touch/scroll by either left or right panel of your screen.

Trademark Notice

Berasplus+™ is a registered trademarks of Fortifoods Sdn Bhd. All other Berasplus+™ trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the Web site or on social media contents including Facebook page, Twitter feed, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), are the property of Berasplus+™. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Berasplus+™ or any third party without permission from the owner. All rights are reserved. All other trademarks, product and company names, and logos appearing on www.berasplus.com are the property of their respective owners.

Payment

All payment will be conducted in Ringgit Malaysia (RM).

We accept the following payment methods:

  • PayPal
  • All Major Credit Cards (AMEX, VISA, MASTERCARD)
  • Direct Debit/Bank Transfer (Malaysia only)

Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway. Before placing an order, you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

Please do note that payments can only be conducted with non-jail broken apple devices and non-rooted android devices, windows 8 or greater, and apple operating systems running on Yosemite or other latest operating systems.

Should you encounter any issues whilst making payment, please do contact us and we will make it right.

Credit card details:

You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to Berasplus+™.

Order Status

What do I do if I’m having trouble placing an order?
If you are having trouble placing an order online please email us.

How do I do a corporate gift or an order to multiple addresses?
Email us for recommendations and to expedite placing your orders. If you have an account with Berasplus+™, previous addresses will be stored under your settings allowing you to reorder with ease.

How do I track an order?
You will receive an email from us once we have despatched your items for delivery, which states the tracking number together with the shipping company in charge of your delivery once you have completed your purchase. To track your product, simply head to the shipping company’s website and enter the tracking number. Please email us with any questions.

Shipping & Handling

Do you ship to East Malaysia?
Unfortunately we currently do not provide shipping services to East Malaysia. Should you still be interested in ordering our products, simply drop us an email at the contact us page.

How Do You Calculate Shipping?
As our products are generally heavier than other goods normally sold on the internet, we strive to provide the lowest possible shipping rates for your convenience.

In general terms, every delivery is calculated based on weight basis for every 1 kilogram. We offer the convenience to our customers a standard Shipping fee with tracking and a general delivery time frame of between 1 – 7 working days, depending on location, to ensure your Berasplus+™ products reaches your doorstep in a safe and timely manner.

Our rates are generated directly from our selected choice of carriers as listed below, and calculated based on the zip codes of the vendor and customer: –

  • Citylink Express
  • Nationwide Express
  • Pos Malaysia

All shipping charges are inclusive of services tax and logistics charges incurred directly by the carriers.

Berasplus+™ reserves the right to change carriers based on the customer’s best interest. If your selected shipping service is not optimal given your location, we may change it to another carrier. In such situations, we will use a comparably priced service with similar delivery time.

Please check all addresses carefully. Berasplus+™ guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.

As the shipping party, Berasplus+™ has no control over items once they are released to the carrier of choice. We are unable to specify whether or not the item is left on your doorstep; if you require signature confirmation, please write to us at info@fortifoods.com.my

Berasplus+™ will not be responsible for any lost or stolen packages. In the event that your package is lost or stolen, please file a claim with your carrier.

Standard and express shipping are subject to different fees and charges. These will be made available to you at checkout.

Can I get all my shopping cart items shipped in one order?
Yes, we are able to do combined shipping on all products selected. The final shipping calculations will be based on the total weight accumulated during checkout. If the combined shipping weight exceeds 15kg’s, you will be notified of your shipping charges by our customer service representative who shall email you within the shortest time with the new checkout amount. If in the unlikely event that you would like to cancel your order, please inform us through the contact us page.

How long does shipping take?
Once your order is processed, it will be sent directly to our carriers for collection and delivered to you within the soonest timing possible. Depending on the selected shipping method, we generally ensure our customers using Express Shipping a time frame of between 2 – 3 working days from despatch date. For all order’s made during Public Holidays & weekends which includes after working hours on Friday, your orders will be shipped on the next available business day.

We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.

Returns & Exchanges

For safety and health reasons, no returns of any kinds will be accepted.

In the unlikely event that you are not satisfied with your Berasplus+™ purchase, please contact us and we will make it right. Because we take a portion of the proceeds to assists our CSR efforts for every Berasplus+™ products that is purchased, refunds will be issued as an absolute last resort, only in extenuating circumstances.

Fraudulent chargebacks and “Friendly Fraud” will be prosecuted to the fullest extent of the law.

International

To make an order, place order as normal and during check out, please click on International Shipping option.

You will receive a calculated shipping cost, which includes all applicable duties, customs, tariffs, and brokerage fees.

Once you have made payment, a tracking number will be provided to you.
Please allow at least 14 working days for goods to be delivered.

Social Media and Content

You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Twitter feed, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.

You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.

As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:

  1. you do not have the right to post;
  2. is defamatory or in contempt of any legal or other proceedings;
  3. is misleading or deceptive;
  4. is offensive or discriminates against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;
  5. denounces religious or political beliefs;
  6. contains religious or political material;
  7. is indecent, obscene, vulgar, pornographic or offensive;
  8. infringes any copyright, trade mark, patent or other intellectual property right of another person;
  9. contains any unsolicited or unauthorised advertising or promotional material;
  10. contains or links to viruses, malware, spyware or similar software; or
  11. impersonates any person or misrepresents your relationship with any person.

We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.

You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.

Intellectual Property

All content, graphics, user and visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to Berasplus+™, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.

You may not:

  • modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website; and/or
  • decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.

Privacy Policy

Berasplus+™ is committed to safeguarding your privacy and upholding the highest levels of information security. To that end, we adhere to the strictest consumer privacy guidelines and protect any information you provide to and through our website. Any information provided to Berasplus+™ (in course of user of services) is not shared any other third party except in cases where in such information sharing becomes necessary to provide a particular service. For example, customer details are needed to be shared with the service provider to or process an order.

Berasplus+™ may use your personal information for the following purposes:

  • To convey your order you’ve selected or for rendering any other services, by providing your name address and contact phone number to the service provider,
  • To provide you with information about the services of the Berasplus+™
  • To provide services which Registered Users are entitled to under applicable terms and conditions
  • To produce aggregate statistical data for the improvement of services offered by berasplus.com
  • To use the aggregate statistical data for promotional purposes,
  • For any other purposes related to those above.

We do not collect personal information from you when you visit our site unless you intend to advertise or use our services or want to know more about them. We may however, track the non-personal information about your visit which may include your domain name, webpage or complete URL from which you entered our site, your IP address & how much time you spend on our pages etc. In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect information that could be used to contact you such as full name, postal address, phone number and email address, financial information (e.g. Passwords and credit card numbers), demographic information (e.g. Zip code, hometown, gender, purchase history information and age), public information such as user ratings and reviews and a user name from you.

You consent and give your no-objection to Berasplus+™ to record, retain and use all information, data and electronic communication that you input or otherwise communicate during your access to and/or use of the Website or any e-mail to or from us and any other means and the transmittal of the same to our affiliates, subsidiaries, branches and third parties for order and other processing, database maintenance, record keeping or any other use in accordance with customary practices, policies and procedures applicable, and our privacy policies.

We may accept advertisements from third-party advertisers or provide links to external Web sites. Privacy policy of these advertisers and sites for information regarding their collection of information and use of cookies are not under our control. We are not responsible for the content or privacy practices of other Web sites. Any third party cookies are subject to the privacy policy of the company placing them.

Berasplus+™ is wholly committed to protecting the privacy of the young. Our site is not designed to attract children under the age of 18 and Berasplus+™ does not knowingly collect personal information from children on our web sites. It is possible that by fraud or deception we may receive information given to us or pertaining to children under 18. If we are notified of this, as soon as we verify the information, we will immediately delete the information from our servers.

When you order from us, we will share your address and other necessary information (required to deliver the product to your home) with the service provider. You agree to share such information with them. We may use aggregated information like how visitors use our Web site and share such information with third parties in order to improve our Web site and to help us attract advertisers and listings. For example, we may share how many individuals visited our Web site and, on average how much time they spent on our site. Such use and sharing of aggregated information will not reveal any of your personal information to third parties. For this purpose, we may also provide these third parties service provider’s anonymous information about your site navigation.

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a criminal investigation, a court order, or legal process served on our Web site or a govt. order. We may also share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Berasplus+™ or Berasplus+™ Site’s terms of use, or as otherwise required by law. Berasplus+™ will disclose personal information; to the extent it possesses any, when in its good faith judgment, the law requires it to do so, such as in response to court orders or other legal process, or when disclosure is necessary to protect our rights or the rights of our advertisers.

No transmissions over the internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of any firewalls or secure server software we may employ. By using this Web site or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Berasplus+™ may post a notice on our Web site if a security breach occurs

The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the countries in which these computer networks are located may not have privacy laws as protective as the laws in your country.

Log-in areas on www.berasplus.com require that your browser accept cookies. A cookie is a small amount of information that is sent from a web server to your browser and stored on your computer’s hard drive. www.berasplus.com uses cookies to verify that you are properly signed in, for example. www.berasplus.com may also use cookies from time to time to measure your response to new aspects of the websites and/or emails in an effort to continually improve customer service and website usability. Please be aware that a cookie cannot spread computer viruses, retrieve any other data from your hard drive, or capture your email address. You can erase or block cookies from your computer if you wish to do so (your internet browser help screen or manual will thoroughly explain this process), but certain www.berasplus.com services, as well as parts of the website, may not work correctly or will not work at all if your browser is set not to accept cookies. Web pages may contain electronic images (called a “single-pixel GIF” or “web beacon”) that are used to count users who have visited that page, or to access certain cookies.

Changes may be periodically incorporated. Berasplus+™ may make improvements and/or changes in the products, services and/or programs described in these Sites and the Materials at any time without notice. Our Privacy Policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers. We reserve the right to update this Privacy Policy to reflect any changes. If we decide to change our Privacy Policy, we will post those changes to this Policy, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Limited Liability

Berasplus+™ is dedicated to maintain the privacy of the users/account holders with respect to all the necessary information given at the time of registration and thereafter. However, you will provide the same at your own risk and the website or its owners will not be in any way held responsible for any misuse or duplication of data provided therein for any reason by any third party. By providing the information as prescribed in the registration form and thereafter, you also consent to the tabulation, storage and use of the above data by the website for sending offers, information and deals etc in the future via emails, sms, telephonically and posts and sharing of the information to other sister concerns of Berasplus+™ for their benefit.

Berasplus+™ shall not be liable or responsible for any special or consequential damages that may result from the use of, or the inability to use, the materials on their Website www.berasplus.com

In no event shall Berasplus+™ have any liability to you or others for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this Website.

You declare and confirm that you are accessing www.berasplus.com voluntarily and entirely at your own risk and consequences incidental or consequential to such use.

You acknowledge and agree that Berasplus+™ neither endorses the content of advertisements or third parties’ web content, nor shall it be responsible or liable for the accuracy of material contained therein, or any infringement of third party intellectual property rights arising there from, or any fraud or other crime committed thereby.

Neither Berasplus+™ nor any of its officers or employees shall be liable or responsible for any direct, indirect, incidental, special or consequential damages arising out of or relating to these Terms and conditions of use, resulting from the use or the inability to use the Website services or resulting from any services provided by Berasplus+™ or any messages received or transactions entered into through the Service or resulting from unauthorized access to or alteration of user’s transmissions or data.

In no event or circumstances shall Berasplus+™ be held liable or responsible for any delay, failure, default or disruption of the contents or services delivered through the Website to you.

Berasplus+™ or its officers or employees shall not in any manner be responsible for any force majeure event, act of God or any circumstances beyond its control. as set out hereinafter which hinder your free and full access to the Website and or its services.

Neither Berasplus+™ nor shall its employees be held liable or responsible for any information displayed by it or for updating any such information.

Berasplus+™ is not liable and responsible for any claims, actions, proceedings, obligations, penalties, losses, liabilities, disputes, damages, costs, charges and expenses of any nature whatsoever arriving out of and as a result of reviews posted on the website www.berasplus.com regarding establishments as the website only provides a platform for users to express their opinions and these under no circumstance are views of Berasplus+™, its affiliates, officers, employees, agents, partners and licensors.